Industrial English

Selasa, 11 Desember 2012



Septiyani Wafda                                109014000077                                    VB
Book Response Form
Book title        : Industrial English
Author             : T C Jupp and Susan Hodlin
Publisher         : Hainemann Educational Books London
Date Published: 1975                                                  Number of pages: 330
Genre              : Reference


PART ONE
CHAPTERS
How adequate is orthodox language teaching theory and method to the communicative task?
I think this chapter told about the aim of the language course. It will give us some information whatever our purposes to build some language course, our aim must be same that teaching language that effective for real communication.

Communicating at work in a second language.
The chapter told about how to teach language teaching depends on learners’ communicative requirements and opportunities. We have to know how language is used, and at how and where communication breaks down.

Communication breakdowns and in adequacies.
This chapter is about the nature of the language communication. It will told us  how to make some course that make a student able to speak with native speaker in daily conversation clearly and fluently.

Designing language teaching items for particular communicative need.
This chapter discusses about daily  communication. I think this chapter would give us the information about the use of languge in social life, etc.

 A concept for a functional language course.
This chapter told about how to build good language course. This chapter should tell us about the basic of the language course and about the concept of learning strategies for immigrant worker.

The investigation of language requirements in an employment situation including the assessment of learners.
The chapter maybe tells us about how to use our experience for making choices about language learner’s needs in some situation. It’s also tell us about what linguistic skills involved.

The contents and methodology of the Industrial English teaching materials.
The chapter told about methods of industrial English teaching materials. Maybe the chapter will discuss about how we apply the methods of teaching materials.

The participation of other people in communicative improvement.
This eight chapter probably talk about learner improvement. This chapter should talk about how to affect the improvement of language learner.

Evaluation of communicative improvement.
This last chapter of the first part is about the report of learner improvemnt. Maybe it will discuss about the aim of the course.
PART TWO
CHAPTERS:
Building confidence, establishing teaching methods, basic grammar.
The chapter discuss about how to built our convidence, how to establish teaching method and basic grammar. It will give us the way to get some confidence and etc.

Simple social learning, instruction and faults, request.
I guess this chapter would tell us about how to make a simple social learning. And give us further information about the description about instruction and faults and request.

Responding in more complicated situation: measuring and accuracy.
This chapter probably will teach us about how to respond something in the complicated situation. And give usa lot of sentence pattern.

All about the factory.
Maybe this is would tell us about the language in the factory. And this chapter will give us some example of sentence pattern that related to the language in the factory.

Explanation and apologies: cultural differences of behavior: solving problem
            Maybe this chapter will teach us about how to make some sentence if we wanted to ask apologies to someone. This chapter also give us the chapter about it.

Taking the initiative, responding in difficult situations, cultural matters, revision.
The last chapter of part two maybe discussed about the communicative language pattern. This chapter will show us some initiative sentence in difficult situation.
CONTENT
PART ONE
1.      How adequate is orthodox language teaching theory and method to the communicative task? (page; 5)
1.1.   The importance of language function
1.2.   The important of the learner’s particular needs
1.3.   The language teaching revolution
1.4.   An example of the structural method in practice
1.5.   Other methods
1.6.   summary
2.      Communicating at work in a second language. (page 14)
2.1.   The employment situations of Asian workers
2.2.   A typical workplace
2.3.   Use of language
3.      Communication breakdowns and in adequacies. (page 20)
3.1.   The unpredictable pattern of problems for the foreigner
3.2.   Expected pattern of communication
3.3.   Some characteristics of communication breakdowns
4.      Designing language teaching items for particular communicative need. (page 25)
4.1.   Difficulties with names and forms of address
4.2.   Sikh Punjabi names and forms of address
4.3.   The English system of names and forms of address
4.4.   A scheme of language teaching items for English names and forms of address
4.5.   Conclusion
5.      A concept for a functional language course. (page 31)
5.1.   A learning scheme for Asian workers
5.2.   A course scheme for Industrial English for Asian immigrants
5.3.   A general framework for functional language training
6.      The investigation of language requirements in an employment situation including the assessment of learners. (page 38)
6.1.   General plan of investigation
6.2.   General information about the firm
6.3.   Discussion with relevant members of  management and supervision
6.4.   Observation in the relevant sections or departments
6.5.   Tape recording of work language
6.6.   Assessment and selection of trainees
7.      The contents and methodology of the Industrial English teaching materials. (page 46)
7.1.   The scheme of subject matter and language contents
7.2.   The content and progress of the course
7.3.   Classroom methodology
7.4.   How to teach the course
8.      The participation of other people in communicative improvement. (page 62)
8.1.   The contribution and needs of English-speakers
8.2.   Briefing on language training course
8.3.   Reinforcement of language course
8.4.   Background seminar about Asian employees
9.      Evaluation of communicative improvement. (page 68)
9.1.   Improvement in English language of learners
9.2.   Post-course language assessment administered by supervisors
9.3.   Supervisor and charge hand reactions to the progress of students
9.4.   The effect of the course on output and production
9.5.   Other possible effects of language training
9.6.   Further follow-up
PART TWO
10.  Building confidence, establishing teaching methods, basic grammar (page 80)
10.1.                    Counting
10.2.                    Letters and numbers
10.3.                    Following instruction
10.4.                    Meeting and greeting
10.5.                    Personal pronouns and possessives
10.6.                    A factory job
10.7.                    Daily routine
10.8.                    Dramatic listening dialogues
11.  Simple social learning, instruction and faults, request (page 118)
11.1.                    Dates and times
11.2.                    Arriving at work
11.3.                    Colours
11.4.                    A factory process or job including looking out for faults
11.5.                    Introduction, personal names and leaving work
11.6.                    Asking politely
11.7.                    Starting a conversation
12.  Responding in more complicated situation: measuring and accuracy (page 155)
12.1.                    Following instruction
12.2.                    Measuring
12.3.                    Understanding people
12.4.                    Past simple tense
12.5.                    Asking for help
12.6.                    Weighing
12.7.                    Taking a message
12.8.                    Incorrect and correct
12.9.                    Some personal items
12.10.                Dramatic listening dialogues
13.  All about the factory (page 205)
13.1.                    General information about the factory
13.2.                    The overall manufacturing process
13.3.                    Jobs
13.4.                    Safety and accidents
13.5.                    Quality and faults
14.  Explanation and apologies: cultural differences of behavior: solving problem (page 238)
14.1.                    Present perfect tense
14.2.                    Apologies and explanations
14.3.                    Indicating and contrasting quantity
14.4.                    Talking an Asian language
14.5.                    Faults analysis and corrections
14.6.                    Solving problems
14.7.                    Behavior which can cause offence
15.  Taking the initiative, responding in difficult situations, cultural matters, revision (page 270)
15.1.                    Solving personal problems
15.2.                    Solving work problems
15.3.                    Formal situations at work
15.4.                    Social behavior
15.5.                    Talking about Asian and English customs
15.6.                    Revision

QUESTION AND ANSWER
PART ONE
1.      How adequate is orthodox language teaching theory and method to the communicative task? (page 5)
1.1.   The importance of language function
What is the importance of language function?
           The simple and typical grammatical labels only occasionally tell us about the function of a piece of language – for example, the imperative can be used for instructions. A detailed linguistic analysis would show other important correspondences between formal features and function – for example, in intonation. However, although there are these important correlations, language functions are never confined to one set of language forms.
1.2.   The important of the learner’s particular needs
What is the important of the learner’s particular needs?
           The teacher has more precise responsibilities: he should not consider some unspecified or ideal user of English; he has a group of learners in front of him who have, or will have, particular communication needs in particular situations. This, therefore, is the second major principle involved in teaching a foreign language: the centrality of the learner’s needs to all the teacher’s choices. This is a relevant principle for any group of learners anywhere although it is obviously more relevant in the case of adults who have themselves chosen to learn a second language. Any learner of English anywhere in the world has access to English through seeing signs and advertisements in English. Wherever there is a group learning English for special purpose, the learners will have common needs and common opportunities.
1.3.   The language teaching revolution
When is the language teaching revolution?
           The upsurge in English language teaching was accompanied by the introduction of new methods and materials in the classroom particularly during the 1960s. These changes were often radically and can be called a language teaching revolution.
1.4.   An example of the structural method in practice
What is an example of the structural method in practice?
           Here is an example of situation which poses these questions. The ministry of Foreign Trade in a small country, heavily dependent upon foreign trade, decided to give a high priority to teaching foreign languages to key personnel who had to deal with foreign business people in the capital, or who might live abroad as part of a trade mission. The ministry was advised to release the language trainees for four hours daily every week for a year if they wanted to see really dramatic progress; which meant taking key people away from their desks, and often living the individual in the situation of having to catch up in his own time on vital work. The ministry equipped two languages laboratories, bought what they were advice were the most suitable material, and trained their teachers. The materials recommended were a typical modern audio-visual course may mostly based on selection and grading by structural criteria with some additional ‘situational’ language.
1.5.   Other methods
What are the other methods?
           This discussion of current methodology and practice has concentrated mainly upon ‘structural methods’ because this have come to underlie nearly all approaches whatever their label. However, some material mixes structuralism with attention to ‘situation’. As a general theory this has a number of practical weaknesses. But in the fact ‘the situational method’ is not a full theory of language teaching, but more an appendix to the structural method.
1.6.   Summary
What is the summary?
1.7.              The intention of this critical analysis is not to suggest that the structural approach is useless, but that alone it is inadequate to meet the two principles outlined earlier in this chapter; the principles of teaching rules of use as well as rules of form, and the principle that the learners’ needs should be central to all the choices a teacher makes.       

2.      Communicating at work in a second language. (page 14)
2.1.   The employment situations of Asian workers
What are the employment situations of Asian workers?
           Numbers of Asians are also employed in service industries which offer poor wages as well as difficult hours and conditions – for example, transport, hospitals, cleaning and public catering. Communication with the public is often an integral part of these jobs from every point of view. Again this is often not recognized or is ignored, and Asian workers in these situations really have an even more urgent need for language training in English than those in the industrial situation.
2.2.   A typical workplace
What is a typical workplace?
           We shall now examine a typical work situation in some detail. We have chosen as an example the finishing and assembly department of a company making plastic electrical fittings. The department employs sixty women, of whom thirty-five do not speak English as their first language. The work situation consists of women at long benches using simple individual machines to finish or assemble the product. They have to fetch and deliver the items, they have to fetch and deliver the items, they have to maintain consistent quality, and after assembling the items, they may have to pack them. There are three chargehands and one supervisor in the department, all of whom are English.
2.3.   Use of language
What is the use of language?
           In most industrial work situations the use of language can be classified under the following very broad headings:
1.      Work language
a.       Language associated with immediate job situations.
b.      Language required for work flexibility, for unusual situations, and for increased responsibility.
2.      Social language
a.       Language for social contact.
b.      Language for individual employee to communicate about his rights and problems.

3.      Communication breakdowns and in adequacies. (page 20)
3.1.   The unpredictable pattern of problems for the foreigner
What is the unpredictable pattern of problems for the foreigner?
           A foreign worker seldom knows no English at all unless he has just arrived. Many Asians may have learned some English before coming to England. But, as we have already discussed, the actual ability to communicate in English depends on much more than knowledge of the linguistic features of English. It has often been a painful and frustrating experience for more educated immigrants who thought they ‘knew’ English before coming to England to discover that they cannot participate in the simplest communicative situations.
3.2.   Expected pattern of communication
What is expected pattern of communication?
           A native English-speaker probably has these expectations about the pattern of communication stretching over a day (and longer). Therefore, if the immigrant fails in part of the overall pattern, he is potentially affecting all the rest of it.
3.3.   Some characteristics of communication breakdowns
What are some characteristics of communication breakdowns?
           We shall now consider communication breakdowns on the level of particular transactions. Again the two types of breakdown occur; communication breakdowns where nothing is said, or breakdowns where the wrong thing is said or understood.

4.      Designing language teaching items for particular communicative need. (page 25)
4.1.   Difficulties with names and forms of address
Which difficulties with names and forms of address are?
           Most English as a foreign language courses give very little attention to the use of names and forms of address in English. Often names are first introduced in structural practice with the verb ‘to be’:
           I’m John Smith. He’s Fred Jones. You’re Mary Davies.
These difficulties arise because the system of names and the uss of names in calling for equivalent purposes are quite different in England and in the various areas of the Asian subcontinent from which the immigrant groups have originated.
4.2.   Sikh Punjabi names and forms of address
What are Sikh Punjabi names and forms of address?
           A Sikh Punjabi normally has a three-part name based on the following system:
a.       The given name
b.      The complimentary suffix
c.       The sub-caste name
d.      Given-name variations
e.       Calling practices and forms of address.
4.3.   The English system of names and forms of address
What is the English system of names and forms of address?
The safest English name to use is always the surename. The use or non-use of a title with the surename is a significant choice (Mr., Mrs., and Miss). Nick-names are widely used in workplaces as well as ethnic first names – e.g. ‘Paddy’ and ‘Jock’. Other forms of address. Amongst woman in factory originally intimate forms are freely used: ‘love’, ‘darling’, ‘dear’, etc.
4.4.   A scheme of language teaching items for English names and forms of address
What is a scheme of language teaching items for English names and forms of address?
           Two important factors in these schemes are that the complexity of the items develops slowly and that they are well spaced out in time. This illustrates the difference between teaching linguistic items and language functions. The learner has to grasp the actual use of the item and modify his behavior on the shop-floor in this respect before he has ‘learned’ it. The presentation of all the material in a single block would be impractical in terms of changed language behavior.
4.5.   Conclusion
What is the conclusion?
           We have tried to show in this chapter how certain broad principles of language learning and the communicative needs of Asian workers can be taken account of in designing teaching items.

5.      A concept for a functional language course. (page 31)
5.1.   A learning scheme for Asian workers
What is a learning scheme for Asian workers?
           What follow is a very simplified scheme of some factors involved for Asian workers in mastering effective functional language for their work situation. This scheme is largely based on the broad classification of language-communication at work. An obvious way of constructing such a ladder would be simply in terms of the complexity and difficulty of the main areas of functional language involved.
5.2.   A course scheme for Industrial English for Asian immigrants
What is a course scheme for Industrial English for Asian immigrants?
           We shall examine aims, priorities, and constraints which must determine many points in the construction of a language training programme. There are two principal aims in running an English course for Asians at work:
a.       To teach the English the learner needs for him immediate job, and to enable him to communicate more freely about the work situation in general and so to become a more effective and flexible worker able to take more responsibility.
b.      To teach the English needed for simple social contact within the work place between the learner and native English-speaking workers. This is essential for good industrial relations and also for attractive working conditions for employees’ of all origins. And besides, communication being social, aim a cannot be achieved without aim b.
5.3.   A general framework for functional language training
What is a general framework for functional language training?
           There is increasing demand for functional language courses for commerce, industry, and higher education, and these are often run at work for group with similar needs. The general principles and scheme presented in this book have been successfully applied by one of the authors in the very different context of fairly advanced written English course within large commercial organizations in the Middle East.

6.      The investigation of language requirements in an employment situation including the assessment of learners. (page 38)
6.1.   General plan of investigation
What is the general plan of investigation?
a.       General and swift tour of entire site to grasp general nature of processes, products, and work, and to observe distribution of labour on site.
b.      Discussion with relevant management and supervision.
c.       English assessment interviews with all non-English speakers; or a representative sample; or those considered by management to have language and communications problems.
d.      Close observation and understanding of department(s) from which student will be drawn.
e.       Tape recording for instructions and job descriptions for a number of representative jobs at present done by potential language trainees, or which it is planned they should be able to do after the language course.
6.2.   General information about the firm
What is the general information about the firm?
           List of all departments.
           Work done in each
           Main categories of jobs in each
           Size and composition of workforce.
           Organization of work (shifts, bonus scheme, piece-work, etc.).
6.3.   Discussion with relevant members of  management and supervision
What is the discussion with relevant members of management and supervision?
           Most people cannot talk in much detail or with understanding about communication problems. For this reason, the discussion should always concentrate upon concrete examples. Even in a company which recognize a language-communication problem, there will be people who deny it; and this will be a true the closer one gets to the shop-floor where junior management will not want to suggest they have not got the situation completely under control.
6.4.   Observation in the relevant sections or departments
What observation in the relevant sections or departments?
a.       Social interaction
b.      Language of immediate job situation
c.       Language for flexibility and increased responsibility
d.      Language for simple social contact
e.       Language for formal personal situations
f.       Altitudinal factors affecting in the use of English
g.      Things that are disliked by Asians and English about each other
h.      Shift or daily time table
6.5.   Tape recording of work language
What is a tape recording of work language?
           The usual supervisor, chargehand or instructor should instruct someone on a representative sample of jobs in the department, and everything said should be recorded. There is usually a good deal of overlap or similarity between jobs, so the number of key jobs can be reduced to quite a small number.
6.6.   Assessment and selection of trainees
Which assessment and selection of trainees?
           We have found it best to base assessment of individual face-to-face interview. The aim of this is both to select a class which is reasonably homogeneous in terms of initial knowledge of English and have similar English language needs, and to gain some initial understanding of individual linguistic and communicative weaknesses. At the same time the learners must represent the main level of communication problem which exists in the company.

7.      The contents and methodology of the Industrial English teaching materials. (page 46)
7.1.   The scheme of subject matter and language contents
What is the scheme of subject matter and language contents?
           The scheme proved a very useful broad method of classifying many of the language situations we observed in order to judge the balance between the different roles and functions and to judge the situation of common language use within and between them. In designing a particular teaching item, it was obviously necessary to define role and function more closely so as to take the most useful decision on linguistic content and learning methodology.
7.2.   The content and progress of the course
What is the content and progress of the course?
           We have found it reassuring and useful for the students to supply them with summary notes of the main points in each section after they have completed the section. Some students can already read English, and others can get a relation or friend to go over the notes with them. The printed word is an important symbol of education and, although it is impossible to teach reading in the time available, such notes provide help and encouragement.
7.3.   Classroom methodology
What is classroom methodology?
           The teaching and learning methods used in the course have been determined by the following factors:
a.       Learners will already be successfully communicating in English to however limited and inaccurate an extent and their passive knowledge will be more extensive.
b.      In spite of a, the majority of learners will lack of confidence and will already be convinced of their inability to learn English extensively and systematically because of their repeated failure to communicate in so many situations.
c.       This is entirely a course in spoken English – no written.
d.      Asian learners will be unfamiliar with modern teaching methods.
e.       Learners must be able to transfer the language they learn to the real-situation outside and apply it successfully.
7.4.   How to teach the course
How to teach the course?
           Both management and employees who come to the course will be expecting a really substantial and dramatic improvement. And the responsible teacher can hope for no less; he has perhaps three months in which to help the learner out of the sticky swamp of failure to communicate in English, on to some firm ground. The learner can then proceed after the course to come to terms with more and more English as a result of this momentum. These three months is probably a one-and-of-all opportunity for the learner to ‘take-off’ into learning English. The teacher must expect and insist upon no less.

8.      The participation of other people in communicative improvement. (page 62)
8.1.   The contribution and needs of English-speakers
What is the contribution and needs of English-speakers?
           The presence of native English-speakers and the need for an immigrant to communicate with them is one of the unique advantages of running in-company language training which must be utilized to the fullest extent for practice, reinforcement, and extension. An Asian worker will have to communicate with his chargehand, foreman, shop steward, and fellow-workers in English if they are native-speakers and these people need to be including in the language-training process. Supervisory staffs are particularly important because they can alter practice, such as the use of interpreters, and they can motivate the learners as a representative of the factory management. The language course present a unique opportunity to give supervisory staff some permanent understanding of communication difficulties and cultural factors – an understanding which is essential to effective and fair management of a mixed workforce. This is something which will have a much wider effect among employees than just upon the course participants. It will affect all the Asians, present and future, who are employed in the department or by the company.
8.2.   Briefing on language training course
What is briefing on language training course?
           We have found the following scheme an effective approach to the briefing session:
a.       Introductory remarks
b.      The present level and performance of trainees for the language course.
c.       Overall analysis of communication needs and difficulties in the company arising from the investigation.
d.      Some examples of communication breakdowns, their nature and how they can be overcome.
e.       The content of the language course and why.
f.       The contribution of supervisory staff.
g.      Realistic expectations and results.
8.3.   Reinforcement of language course
What is reinforcement of language course?
           Chargehand and supervisors, shop stewards and others interested should be spoken to at least once a week and asked to report on the progress of the workers who are on the course. The best way of getting effective co-operation is to give a weekly summary of the work done to the chargehand or supervisor along with suggestions on how it can be practiced. Practical suggestions on how it can be practiced. Practical suggestions for follow-up activities are made a connection with many teaching items and thereafter a teacher should devise his own on terms of his own situation.
8.4.   Background seminar about Asian employees
What is the background seminar about Asian employees?
           Groups of about fifteen staff attend two seminars lasting about three hour each. Careful attention is given to case study material and discussion of the participants own departments. The emphasis throughout the seminars is upon presenting information and discussing its relevance to good communication. A package is provided for all participants summarizing this background information and the contents of the seminars.

9.      Evaluation of communicative improvement. (page 68)
9.1.   Improvement in English language of learners
What is the improvement in English language of learners?
           One of the clearest ways of the evaluating linguistic progress is to administer some of the items in the ore-course assessment as part of the final evaluation. But the final evaluation test will also need to include a number of new items specifically related to the content of the language course.
9.2.   Post-course language assessment administered by supervisors
What is post-course language assessment administered by supervisors?
           The chargehands and supervisors in closest daily contact with students are asked to administer a six-item assessment the week after the course finishes. Questions are asked when the appropriate opportunity arises in the normal course of the job so that the student is unaware he is being assessed. In all cases it must be agreed with the chargehands and supervisors that none of the students used the particular language function effectively before the course started.
9.3.   Supervisor and charge hand reactions to the progress of students
What are supervisor and charge hand reactions to the progress of students?
           A thorough evaluation of improvement in student’s ability to communicate in his work place and the effect of this on his level or efficiency could be immensely complicated and time-consuming. The only practical way to try to judge it is to ask for the opinion of each student’s immediate boss. This type of reaction evaluation is obviously unreliable, but is a very useful indicator. For example, if, in the opinion of a charghend, two of his operators are now more useful and flexible, this indicates a lot in terms of his relationship with them and the demand she is making on them, and is likely to be reflected in real performance whether or not the opinion is objectively true.
9.4.   The effect of the course on output and production
What is the effect of the course on output and production?
           If students are being withdrawn from their jobs during the working day, one might expect a proportionate drop in their output. This will reveal itself either in short-work or in excess overtime in the department. Both these points should be checked, and if neither has occurred, or in less than proportion, an increase in productivity has resulted. Where a department is on piecework, the output of each individual can be easily checked.
9.5.   Other possible effects of language training
What are the other possible effects of language training?
           In some cases language training can also affect the following factors:
a.       Tension and frustration between English speakers and non-English speakers.
b.      Drift away from the company of non-Asian workers.
c.       Suitability for industrial training.
d.      Impediments to up-grading and promotion.
e.       Labor turnover.
9.6.   Further follow-up
How to further follow-up?
           As a form of constructive follow-up and further work, we have experimented with fortnightly visits to students after the end of the course. At each visit students are given a task which is checked on the next visit.

PART TWO
10.  Building confidence, establishing teaching methods, basic grammar (page 80)
10.1.                    Counting
                  What is counting?
Counting is the written numbers are in general use throughout the Asian subcontinent so their recognition is seldom a major problem.
10.2.                    Letters and numbers
What are letters and numbers?
Recognition of letters of the alphabet on their own and in combination with numbers.
10.3.                    Following instruction
What is following instruction?
Following instruction is an imperative form with useful verb.
10.4.                    Meeting and greeting
What are meeting and greeting?
A stes of formulae for telling someone your name, for greetings, and for parting.
10.5.                    Personal pronouns and possessives
What are personal pronouns and possesive?
Personal pronouns are the words such as, I, you, they, we, he, she, it. And possessives are such as my, your, their, our, his, her, its.
10.6.                    A factory job
What is a factory job?
A factory job is an idea of a job description and of the way language can be used accurately in relation to factory jo
10.7.                    Daily routine
What is daily routine?
Daily routine is activity which is done every day.
10.8.                    Dramatic listening dialogues
What are dramatic listening dialogues?
Dramatic listening dialogues are dialogues those are used by the learners in order to train student in careful listening and comprehension.

11.  Simple social learning, instruction and faults, request (page 118)
11.1.                    Dates and times
What are dates and times?
Dates and times is a material which is given to a student in order to make them know about vocabulary of days and date and expressions of time.
11.2.                    Arriving at work
What is arriving at work?
Arriving at work is when people come to their work in the morning and they talk to their fellow English workers.
11.3.                    Colours
What are colours?
Colours are some material which given to the learners about what are colours and how to use them in daily expression.
11.4.                    A factory process or job including looking out for faults
What is a factory process or job including looking out for faults?
A factory process or job including looking out for faults is an question-answer activity among the workers to discuss a problem.
11.5.                    Introduction, personal names and leaving work
What is introduction, personal names and leaving work?
Introduction, personal names and leaving work is process to tell someone about ourselves, names, or works in the first meeting
11.6.                    Asking politely
What is asking politely?
Asking politely is using polite forms and words when asking for something especially to the older person.
11.7.                    Starting a conversation
How to start a conversation?
To start conversation we could give an information to the audience about aur identity. Or we can use some beginning word when meet new people.

12.  Responding in more complicated situation: measuring and accuracy (page 155)
12.1.                    Following instruction
What is following instruction?
Following instruction is we follow what the instructor order by understanding his or her language.
12.2.                    Measuring
What is measurement?
Measurement is a material that tells about comparative and superlative form.
12.3.                    Understanding people
How to understanding people?
To understanding people we have to recognize what people say. If we don’t understand, we may ask his anymore with polite word such as “pardon”.
12.4.                    Past simple tense
What is past simple tense?
Past simple tense is a tense that give us some information that happen in the past.
12.5.                    Asking for help
How to ask for help?
To ask for help we have to say it by ‘excuse me’ or ‘can you help me please?’.
12.6.                    Weighing
What is weighing?
Weighing is some material that introduces vocabulary and expression used in weighing.
12.7.                    Taking a message
                  What is taking a message?     
Taking a message is understanding the sender meaning by listening to the message and repeating it and also replying it.
12.8.                    Incorrect and correct
What is incorrect and correct?
It is part that discuss our response to people utterance whether it is correct or incorrect.
12.9.                    Some personal items
What are some personal items?
Some personal items are something that depend on our self such as phone number or address.
12.10.                Dramatic listening dialogues
What is dramatic listening dialogues?
Dramatic listening dialogues are dialogues those are played to learners in order to train student in careful listening and comprehension.

13.  All about the factory (page 205)
13.1.                    General information about the factory
What is general information about the factory?
General information about the factory is a material which convey information about and increase interest in general work environment while at the same time teaching and practicing English.
13.2.                    The overall manufacturing process
What is the overall manufacturing process?
The overall manufacturing process is the process that shows students how their own job fits into the overall processes in the factory and the department.
13.3.                    Jobs
What is job?
Jobs is a part which patterns of sentence related to a job is discussed.
13.4.                    Safety and accidents
What are Safety and accidents?
Safety is a something that make a worker safe when doing his job and accident is something bad happen when the safety breaks down.
13.5.                    Quality and faults
What are quality and faults?
Quality and faults is a material which discusses the sentence patterns when worker say about quality and faults that occurs in a work.

14.  Explanation and apologies: cultural differences of behavior: solving problem (page 238)
14.1.                    Present perfect tense
What is present perfect tense?
Present perfect tense is a tense to express what we have done now and future.
14.2.                    Apologies and explanations
How to ask apologies and give explanations?
We have to use formal language when we give some explanation especially in front of the audience. And we use good language when we ask for apologies to someone.
14.3.                    Indicating and contrasting quantity
How to Indicate and contrast quantity?
To indicate and contrast quantity we can use some contrast word, such as many, etc.
14.4.                    Talking an Asian language
What is Talking an Asian language?
Talking an Asian language is we talk to people that can con speak English well, and then we use their original language and translate it to English anymore such as translator.
14.5.                    Faults analysis and corrections
What are Faults analysis and corrections?
Faults analysis and corrections is discussing and reporting upon major faults.
14.6.                    Solving problems
How to solve problems?
To solve the problem we need the language not only to respond, but also we have to give some advice about that situation.
14.7.                    Behavior which can cause offence
What is Behavior which can cause offence?
Tthe activity that usually we do but it maybe could make someone angry for example teasing or mocking.

15.  Taking the initiative, responding in difficult situations, cultural matters, revision (page 270)
15.1.                    Solving personal problems
How to solve personal problem?
To solve personal problem we have to provide the necessary language and share it to believeble people.
15.2.                    Solving work problems
How to solve work problems?
To solve the problem is we need to discuss with another person about the aspect of learner’s jobs. And English is needed to communicate with other.
15.3.                    Formal situations at work
What are Formal situations at work?
Formal situations at work is a situation when learner have to say in formal language such as meeting and interview.
15.4.                    Social behavior
What is Social behavior?
Social behavior is a language that people usually communicate with other people.
15.5.                    Talking about Asian and English customs
What is talking about Asian and English customs?
Talking about Asian and English customs is introducing cultural topics and the idea of differences and comparison between English custom and original custom.
15.6.                    Revision
What is Revision?
Revision is some activity to renew something older in order to make it better and useful.

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